Reference

What You Need to Know Before You Use bgc99

Access to bgc99 depends on your local law and whether you are in an eligible region — read these terms before you open an account or make any deposit via bKash, Nagad, or Rocket.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket as payment contextUser rights and data handlingContact path for legal queries
bgc99 What You Need to Know Before You Use bgc99
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We collect only the account data needed to verify your identity and process wallet-linked transactions — bKash, Nagad, and Rocket numbers are stored in encrypted form and never shared with third parties outside of payment processing. You can request a copy of the data we hold on your account at any time by contacting support through the email channel. Account security relies on OTP verification tied to your registered mobile number; every login and withdrawal confirmation passes through that step. We retain transaction records for the period required by our operating policy, after which they are deleted from live systems.

Encrypted Wallet Data

Your bKash, Nagad, and Rocket numbers are stored in encrypted form. They are used only for transaction processing and identity verification — never passed to unrelated third parties.

OTP Account Security

Every login and every withdrawal request requires OTP confirmation via your registered mobile number. This step cannot be bypassed, which keeps your account wallet protected at all times.

Data Access Requests

You have the right to request the personal data we hold on your account. Submit the request via email support with your registered number; we respond within the timeframe our policy specifies.

Cookie and Retention Policy

We use session cookies for account continuity and analytics cookies to improve the mobile experience. Transaction records are retained per our operating policy then removed from live systems.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, your account eligibility, or how a bKash or Nagad transaction is treated under our policy, reach our support team directly. We handle legal queries through the channels below — pick the one that suits you. For account-specific disputes, have your registered mobile number ready when you contact us so we can pull up your wallet-linked transaction history without delay.

Live Chat Open the chat widget on any page for direct access to our support team. For legal and account eligibility queries, describe your situation clearly and reference any recent bKash or Nagad transaction IDs.
Email Support Send detailed legal queries or formal account disputes by email. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — so our team can trace the relevant account activity.
Account Help Centre Our help centre carries the current version of all legal documents, updated terms and account-eligibility conditions. Check there first for jurisdiction-related questions before escalating to direct support.

Questions About Your Rights and These Terms

Access depends on your local law and eligible region. It is your responsibility to verify that online gaming is permitted where you are located before registering or depositing.

Your bKash and Nagad numbers are encrypted at the point of entry and used only to process your transaction. They are not shared with third parties outside of payment processing.

Yes. Send a data access request by email with your registered mobile number. We will respond within the timeframe set out in our data retention policy.

Revised terms are posted at this page address immediately upon update. Continuing to use the platform after a revision constitutes acceptance of the updated terms.

Close your account and withdraw any remaining balance before the revision takes effect. Contact support via live chat or email to initiate the account-closure and withdrawal process.

Every login and withdrawal confirmation is tied to your registered mobile number via OTP. This creates a verifiable record that account actions were authorised by the registered holder.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.