Reference

How bgc99 Handles Your Personal Information

Your account with bgc99 comes with a clear set of data rights — what we collect, why we hold it, and how you can request changes or removal. Access and use of this platform depends on your local law and eligible regions.

Account Data ProtectionWallet Transaction PrivacyCookie ControlsData Access Requests
bgc99 How bgc99 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security on your account is not an afterthought. Every session requires OTP verification, and all data in transit moves over SSL. We hold only what we need and keep it only as long as we have a legitimate reason to.

Account Security

Login to your bgc99 account uses OTP verification sent to your registered mobile number, so no session opens without your direct confirmation.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage non-essential cookies from your browser settings at any time.

Data Retention

Account data is kept while your account is active. If you close your account, we retain transaction records for a limited period to meet our operational obligations, then delete them.

Requesting Changes

To update, correct, or request deletion of your personal data, contact support with your account username. We handle all requests in writing so there is a clear record.

REACH OUR DATA TEAM

Contact Us About Your Privacy

If you want to review the data we hold on your account, ask us to correct something, or request deletion, our support team handles all of these. Response times vary but we aim to reply within one business day for account-related queries. You can reach us through any of the channels below.

Team online

Live Chat

Open the chat widget from your account dashboard — available directly through the platform for account and privacy queries.

Email Support

Send your data request or privacy question to our support address. Include your registered account username for faster handling.

Account Settings

Some data corrections — like updating your mobile number — can be done directly from the profile section of your account without contacting support.

Common Privacy Questions from Our Account Holders

These are the questions we hear most often about data, cookies, and account privacy. If yours is not here, reach out through live chat or email.

We collect your name, mobile number, and the details you submit at registration. We also log device information and the payment activity on your account, including bKash, Nagad, and Rocket transactions.

Yes. Contact our support team with your account username and request a data summary. We will provide a record of what we hold within a reasonable timeframe.

Payment records are logged against your account for verification and dispute purposes. They are accessible to you from your account history and to our support team when resolving queries.

We share data only with payment processors like bKash, Nagad, and Rocket to confirm transaction status. We do not sell personal data to advertisers or unrelated third parties.

Send a deletion request to support with your registered account details. We will remove personal data that we are not required to retain and confirm when the process is complete.

We use session cookies for login and analytics cookies to understand how the platform is used. You can block or delete non-essential cookies through your browser settings without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.